Privacy Policy
Effective Date: 15 August 2026
Welcome to DMcare360, a home healthcare service initiative of DeckMount Electronics Pvt. Ltd. We understand that your privacy is important, especially when it comes to your personal and medical information. This Privacy Policy explains how we collect, use, store, protect, and disclose the information you share with us when you visit our website or use our home healthcare services. By accessing our website or availing any of our services, you acknowledge that you have read and agreed to the terms outlined in this Privacy Policy.
Information We Collect
When you interact with DMcare360, we may collect personal information such as your name, age, gender, address, email address, mobile number, emergency contact details, and other information necessary to provide healthcare services. We may also collect medical information including your medical history, prescriptions, diagnostic reports, treatment plans, allergies, medications, and other health-related details required to ensure safe and effective patient care. In addition, when you use our website, we may automatically collect technical information such as your IP address, browser type, device information, pages visited, and cookies to improve your browsing experience.
How We Use Your Information
The information collected by DMcare360 is used solely to provide and improve our healthcare services. We use your information to schedule appointments, coordinate home visits, maintain patient records, communicate with you regarding your healthcare services, process payments, provide customer support, improve our service quality, and comply with applicable legal and regulatory requirements. Your medical information is used only for treatment, care coordination, and healthcare management.
Sharing of Information
DMcare360 respects your privacy and does not sell, rent, or trade your personal information to any third party. Your information may be shared only when necessary with authorized healthcare professionals, nurses, caregivers, doctors, physiotherapists, diagnostic laboratories, pharmacy partners, medical equipment providers, payment service providers, or government authorities where disclosure is required by applicable law. Every partner associated with DM Care360 is expected to maintain the confidentiality and security of your information.
Data Security
We are committed to protecting your personal and medical information by implementing appropriate administrative, technical, and physical security measures. We take reasonable precautions to prevent unauthorized access, misuse, disclosure, alteration, or destruction of your information. While we continuously strive to safeguard your data, no method of electronic transmission or storage can be guaranteed to be completely secure.
Patient Confidentiality
Maintaining patient confidentiality is one of our highest priorities. All medical records and personal information shared with DM Care360 are treated as confidential and are accessible only to authorized personnel who require the information to provide healthcare services or perform operational responsibilities. We follow strict confidentiality practices to ensure that your healthcare information remains protected.
Cookies and Website Usage
Our website may use cookies and similar technologies to enhance user experience, remember your preferences, analyze website traffic, and improve website performance. Cookies help us understand how visitors interact with our website so that we can continuously improve our digital services. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
Your Rights
As a user of DMcare360, you have the right to request access to your personal information, ask for correction of inaccurate information, update your personal details, or request deletion of your information where permitted under applicable laws. You may also withdraw your consent for certain processing activities, subject to legal and regulatory obligations. Any such request can be made by contacting us using the details provided below.
Data Retention
DMcare360 retains your personal and medical information only for as long as necessary to provide healthcare services, maintain medical records, comply with applicable laws, resolve disputes, and fulfill contractual obligations. Once the information is no longer required, it is securely disposed of or anonymized in accordance with our internal data retention policies.
Third-Party Websites
Our website may contain links to external websites operated by third parties for your convenience. DM Care360 does not control these websites and is not responsible for their content, privacy practices, or security policies. We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
DMcare360 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page along with the revised effective date. We encourage users to review this Privacy Policy periodically to stay informed about how their information is protected.
Contact Us
DMcare360
A Healthcare Initiative of DeckMount Electronics Pvt. Ltd.
Customer Support: 0120-483-4653
Email: support@dmcare360.com
Website: www.dmcare360.com
Consent
By using the DMcare360 website or availing any of our home healthcare services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. You also consent to the collection, use, and processing of your personal and medical information as described in this policy.